Q. How do you brew a cup of OneCoffee?
A. Use fresh, cold water to fill the reservoir tank on your single-serve machine. Depending on taste preference, we recommend brewing with the 6 oz cup setting for a full-flavoured coffee, or the 8 oz cup setting for a milder coffee.
Q. Which single-serve machines is OneCoffee compatible with?
A. OneCoffee is Keurig 2.0 compatible and works in K-Cup® compatible single-serve coffee makers such as Keurig®, Cuisinart® or Hamilton Beach® brewers. OneCoffee pods ARE NOT compatible with Keurig Vue®, Tassimo® or other types of single-serve brewers.
Q. I get an “Oops” message on my Keurig machine.
A. OneCoffee lids were printed with a special ink that is readable and accepted by the Keurig® machine. If you receive this error message “Oops! This pack wasn’t designed for this brewer. Please try the one of the hundreds of packs with the Keurig® logo,” please try the following:
- Open the Keurig® lid and rotate the pod clockwise 90 degrees. Close the Keurig® lid to brew again.
If that doesn’t work, please email us at firstname.lastname@example.org or call us 1-855-882-8080.
Q. What does 100% compostable mean?
A. OneCoffee is now 100% compostable! It is fully compostable in a commercial compost (where approved). We only use certified compostable products. OneCoffee is made of a lid, ring, mesh and coffee – the hard plastic that you see is actually plant-based PLA resin. It is very similar to a compostable fork and knife.
The foil-like bag containing 12 pods is BPI certified and commercially compostable too. The variety box of 12 pods and boxes with 18 individually overwrapped pods use a material that is not yet compostable. Don’t worry, we’re on it!
Q. Is it better than recyclables?
A. In short, yes! In 2018, China will no longer import North American recyclables which means North American will need to find domestic markets for our own recyclables or send them to landfill. Click here to find out more about the difference.
Q. Can I dispose of my used OneCoffee soft pods in my garden or food waste composter?
A. We don’t recommend it. Because each person looks after their home compost differently, we can’t guarantee its success in your home compost. At a commercial facility they create optimal conditions to ensure waste breaks down, which is ideal in this case.
Q. Can I dispose my used OneCoffee pods in my municipal green bin program?
A. Check locally. In Canada, there are no standards set and each city composter can use a different process so we’re unsure if your particular composter will accept these pods.
Q. If the municipal green bin program does not accept the pods, why do compostable pods matter?
A. Even when we first launched in 2013 as a 90% biodegradable coffee pod, we still produced the pods. Why? Because we understand change takes time. And one of the best ways to speed up change is to show manufacturers that there’s a demand for more compostable materials, and show local governments there’s a demand for green bin programs to accept OneCoffee. With your help we can make a difference. Together, we can reduce the garbage being generated by single-serve coffee.
Yes, it costs us more to use compostable materials, but it’s worth it – we need to divert the millions of pods heading to landfills, to become useful again – fertile soil to grow more fruits, vegetables and beautiful flowers.
Our pod also uses renewable resources (plants!) instead of regular/recyclable plastics, usually made from oil, a non-renewable resource.
Q. How is OneCoffee Decaf processed?
A. OneCoffee is decaffeinated using the Swiss Water® Process. This environmentally friendly process is 100% chemical free and produces a delicious coffee that is caffeine-free.
Q. Will flavoured OneCoffee varieties be created in the future?
A. Given our focus on using 100% organic coffee, and the lack of availability of quality certified organic flavourings, we have no plans at this time to add flavoured coffees.