FAQs

Have a question you don’t see the answer to? Drop us a line at hello@onecoffee.com and we’ll get back to you as soon as we can!

Why are all the coffee pod lids now the same colour?

Don’t panic- it’s the same coffee you know and love! We have changed the lid colours. This means you’ll notice a uniform grey colour on every pod lid, regardless of the coffee.

Are your pods K2.0 compatible?

Yes they are!

Why do I get an “oops” message on my Keurig machine?

Occasionally this happens. The Keurig machine cannot read the lid properly and you receive the “oops” message. Try rotating the pod so the Keurig machine sensor reads a different part of the lid. Usually that does the trick. If not, the short answer is, email us at hello@onecoffee.com and we’ll make it right.

The longer and more technical answer: The lid is made of natural fibres (paper) vs foil, so the ink (which the Keurig sensor reads) may not fully absorb into every fibre on the lid, hampering its readability vs a flat piece of foil. This doesn’t happen often, but it’s happened enough that we want to let you know.

Your decaf tastes like coffee. Is it really decaffeinated?

Our first response is, shouldn’t decaf taste like coffee? And yes, 99.9% of the caffeine has been removed! Believe it or not, we get the question often.

Removing caffeine should not mean the coffee loses its quality and the flavours are gone! We use the Swiss Water Process which uses water to remove the caffeine, unlike other processes which uses chemicals. Our coffee retains the flavour – you’d be surprised you’re drinking decaf!

Is the pod recyclable?

No, recycling is different from composting. Recycling converts items and gives them a second life by remaking it into other objects. The last few years, news uncovered that North America ships most of its recyclables to Asia. But now those countries have banned North American recycling. Because we don’t manufacturer much locally anymore, countries that would purchase these raw materials exist elsewhere.

What does 100% compostable mean?

It means the entire pod is made out of plant based matter that can degrade and turn back into soil that will enrich the earth. The plastics that we use are made from corn (similar to a compostable fork and knife and compostable bag).

Can I compost it in my backyard?

Unfortunately not. We say “commercial compost” because a commercial composter has a controlled environment where these compostable plastics can degrade. It has the perfect amount of heat, moisture and continually turns the compost.

Can I throw the pod in the organics green bin?

You’ll need to check with your local composter/the company that picks up your organics bin. At this point, unfortunately innovation is ahead of municipal/composter acceptance. There are no composting standards across the country which also make things challenging.

If municipal programs do not accept the pods, how is it any better than other pods?

Compostable pods are not the perfect solution and we never claimed it to be. For a truly no-waste solution, we still tell people to purchase a brewer or use a French Press, grind the beans and brew. Takes about 5 minutes but you’ll get an amazing cup of coffee.

But we also understand not everyone will do that.

Do you have flavoured coffees?

None of our coffees have added flavouring. Because OneCoffee is made from organic beans, we need an organic flavouring to match. We haven’t been able to find one that meets our quality and taste standards and we’re not willing to manufacture a product until it does!

I can’t find the varietal I want, where should I look?

First, check here. Even though it is a coffee product, it can usually be found in the organic/natural aisle. If you still can’t find it, it may have been removed from that individual store. Tell the manager it’s a product that you love and would like to purchase it locally.

Most retailers only carry a selection of our coffees so because of that, sometimes it may be easier to purchase our more unique blends (Ethiopian Blend, Peruvian Blend and Sumatran Blend) online.

Find Us

Want to try OneCoffee? We’re usually in the natural/organic aisle if your grocery store has one! Find your nearest OneCoffee retailer here.

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